Compliance Officer

Qualifications:

  • Experience as Compliance Officer or equivalent role within the remittance industry

  • Must possess excellent oral and written English and Filipino communications skills.

  • Good problem solving and decision-making skills.

  • Highly organized; able to keep schedules and commitments

  • Has a keen eye for detail

Key Job Duties and Responsibilities:

  • In accordance with the company’s policy, direct the BSP/AMLA programs and ensure compliance with BSP and AML laws, regulations and regulatory guidance under the direction of Management.

  • Perform transaction monitoring and investigates potential suspicious activity.

  • File and submit Suspicious Activity Reports within the stated reporting requirements.

  • Initiate applicable communication efforts with other financial institutions and law enforcement agencies, as required.

  • Oversee, develop and perform annual AMLA training for all staff; ensure timely training for new hires.

  • Participate and lead in briefings to management and staff about BSP/AMLA compliance issues, and respond to BSP/AMLA questions from branch and department personnel.

  • Develop, implement, update and maintain BSP operational policies and procedures.

  • Generate and perform reviews of Office of Foreign Asset Control (OFAC) reports within regulatory guidelines and guidance with reporting to regulatory agencies.

  • Act as the point of contact for regulators of BSP/AMLA matters

  • Conduct comprehensive Third-Party Due Diligence as a part of managing risk and ensuring compliance with regulations.

  • Ensure full compliance with the company’s policies and procedures.

  • Consult with the Corporate attorney as needed to resolve difficult legal compliance issues.

  • Provide reports on a regular basis, and as directed or requested, to keep senior management informed of the operation and progress of compliance efforts.

  • Develop, initiate, maintain, and revise policies and procedures for the general operation of the Compliance Program. Manage the day-to-day operation of the Program.

  • Prepare and submit truthful, accurate, complete and timely reports on assigned accounts whenever required (weekly, monthly, quarterly and annually) including analysis and recommendations.

  • Perform various admin-related work and submit corresponding documents to ensure compliance with office administration like HRD and Finance.

  • Performs other job-related duties that may be assigned by superior from time to time.


If you're interested to apply for this position, please send your resume to careers@ayannah.com with subject heading "Job Application - <Position>, <Last Name>, <First Name>". Kindly include an introduction/cover letter in your e-mail.

Customer Service Associate

Responsible for providing telephone and email support to customers both locally and overseas. The Customer Service Associates rotate in shifts to ensure 24/7 support coverage.  They must be committed to meeting or exceeding customer expectations by understanding customer needs and providing both short-term and long-term solutions to address them. The CSA’s are expected to provide solutions in the shortest time possible without compromising the quality of service provided.

Qualifications:

  • Graduate of any 4-year course from a reputable College or University

  • Possess a high sense of customer satisfaction

  • 1-year experience supporting end-users.  Experienced doing IT CSR/Help Desk support a plus.

  • Must possess excellent oral and written English and Filipino communications skills.

  • Must be willing to work on a 24x7 shifting schedule

  • Good problem solving and decision-making skills.  Able to work with minimum supervision

  • Highly organized; able to keep schedules and commitments

  • Has a strong sense of urgency and consistently shows the ability to resolve operations and service issues within a short time span

  • Display ownership of responsibilities, concerned with ensuring both short- and long-term solutions are in place for assigned operation processes

  • Has a keen eye for detail

  • Should have a pleasing disposition

  • Should be familiar working with Web, Mobile applications and Microsoft Office applications (Word, Excel and Outlook Email)

Key Job Duties and Responsibilities:

  • Respond to inquiries, complaints, and requests from external and internal customers via phone, email, or chat

  • Provide customers with product and service information

  • Monitor order requests to ensure fulfillment by communicating with designated partners and department

  • Identify, troubleshoot and resolve customer issues using the computer system like account/product webtool and other online services

  • Follow-up on customer inquiries not immediately resolved

  • Complete call logs and other related reports from customers and products

  • Recommend process improvements


If you're interested to apply for this position, please send your resume to careers@ayannah.com with subject heading "Job Application - <Position>, <Last Name>, <First Name>". Kindly include an introduction/cover letter in your e-mail.