Digital Marketing Associate

Responsibilities:

  • Designs, implements and manages digital marketing programs focusing on building awareness and customer acquisition;
  • Analyzes and reports program performance; provides results and recommendations for improvement and new programs;
  • In coordination with the manager, assists in the conceptualization of products and services, including enhancements to current platform offerings;
  • Proposes new marketing program ideas, scans the market, and identifies specific opportunities for the company;
  • Creates feature specification documents for changes on the website and other online projects; and
  • Provides support to other areas of marketing as needed.

Marketing Manager

Job Description:

  • Direct and manage project development from beginning to end.
  • Conduct research and evaluation of products and services and identify specific opportunities for the company.
  • Coordinate with stakeholders on all new product initiatives, enhancements and customer service aspects relating to existing services.
  • Manages day-to-day operational aspects of a project and scope.
  • Track project milestones and deliverables.
  • Develop best practices and tools for project execution and management.
  • Coordinate with Business Development, Sales and Engineering for the development of new service features
  • Prepare periodic reports on the actual performance of running products/services vis-à-vis pre-set targets and continuously improve the same.
  • Introduce and oversee any improvements, modifications and/or enhancements to existing products and services.
  • Provide support for search engine optimization recommendations.
  • Set up campaigns.
  • All other tasks that the immediate supervisor may deem necessary in meeting the company’s strategic goals.

Requirements:

  • Candidate must possess at least a Bachelor’s Degree in Marketing, Advertising, Business Administration, Communication Arts or equivalent
  • At least 3 years of working experience in the related field is required for this position
  • With excellent communication, negotiation, and presentation skills
  • Must be able to conceptualize and execute marketing strategies and initiatives
  • Experience in digital/online marketing

Responsibilities:

  • Plan and execute activities that increase brand recognition across Ayannah’s products and services, and drive market share and sales within key target audiences
  • Coordinate with different teams (Business Development, Engineering, Customer Service, Sales) for the development of new service features and ensure marketing projects and programs are delivered on time
  • Introduce and oversee any improvements, modifications, and/or enhancements to existing products and services
  • Use experience in online advertising, website management, email marketing, content marketing, search engine optimization, and social media marketing to develop digital campaigns that inform and engage, generate traffic, and increase revenues for all of Ayannah’s digital properties
  • Conduct research and evaluation of products and services and identify specific opportunities for the company
  • Prepare periodic reports on the actual performance of running products/services vis-à-vis pre-set targets and continuously improve the same
  • All other tasks that the Executive Committee may deem necessary in meeting the company’s strategic goals

The positions listed are up for grabs. If you're interested, please send your resume to hrd@ayannah.com with subject heading "Job Application - <Position>, <Last Name>, <First Name>". Kindly include an introduction/cover letter in your e-mail.

Customer Service Representative

Job Summary:

Responsible for providing telephone and email support to customers both locally and overseas. The Customer Service Associates rotate in shifts to ensure 24/7 support coverage.  They must be committed to meeting or exceeding customer expectations by understanding customer needs and providing both short-term and long-term solutions to address them.  The CSA’s are expected to provide solutions in the shortest time possible without compromising the quality of service provided.

Reporting Relationships:

  • Directly Monitored and Evaluated by the Customer Service OIC
  • Duties & Essential Job Functions:
  • Respond to inquiries, complaints and requests from external and internal customers via phone, email or chat.
  • Provide customers with product and service information.
  • Monitor order requests to ensure fulfillment by communicating with designated partners and department.
  • Identify, troubleshoot and resolve customer issues using the computer system like account/product webtool and other online services.
  • Follow-up on customer inquiries not immediately resolved.   
  • Complete call logs and other related reports from customers and products.
  • Recommend process improvements.

Other Functions & Responsibilities:

Responsible for ensuring personnel security. This includes physical and environmental security. Ensures secure working areas.

Qualifications:

  • Graduate of any 4-year course from a reputable College or University
  • Possess high sense of customer satisfaction
  • 1 year experience supporting end-users.  Experienced doing IT CSR/Help Desk support a plus.
  • Must possess excellent oral and written English and Filipino communications skills.
  • Must be willing to work on a 24x7 schedule
  • Good problem solving and decision-making skills.  Able to work with minimum supervision.
  • Highly organized; able to keep schedules and commitments
  • Has strong sense of urgency and consistently shows the ability to resolve operations and service issues within a short time span.
  • Display ownership of responsibilities, concerned with ensuring both short and long term solutions are in place for assigned operation processes.
  • Has a keen eye for detail.
  • Should have a pleasing disposition.
  • Should be familiar working with Web, Mobile applications and Microsoft Office applications (Word, Excel and Outlook Email).

Remittance Associate

Responsibilities:

  • Provide support to agents, partners, tie-ups in issue resolutions on all phases of remittance fulfillment
  • Record and safe-keep documents of remittance transactions considering compliance requirements
  • Coordinate with clients on relevant and critical updates on their transactions and other concerns
  • Assist in the formulation and implementation of company policies and procedures on customer servicing
  • Backroom Operations support
  • Backroom CS/Teller Function tasks
  • Sales and Marketing support
  • Compliance and Governance
  • Prepares and submits truthful, accurate, complete and timely reports on assigned accounts whenever required (weekly, monthly, quarterly and annually) including analysis and recommendations.
  • Performs various admin-related works, and submits corresponding documents to ensure compliance with office administration like HRD and Finance.
  • Contributes to teamwork and a work environment conducive to the pursuit of work excellence. Ensures the proper use and maintenance of company assets and equipment by doing periodic checkups.
  • Observes established safety and health standard procedures or regulations in carrying out duties and responsibilities.
  • Performs other job-related duties that may be assigned by superior from time to time.
  • Perform all other duties as assigned.

The positions listed are up for grabs. If you're interested, please send your resume to hrd@ayannah.com with subject heading "Job Application - <Position>, <Last Name>, <First Name>". Kindly include an introduction/cover letter in your e-mail.

Insurance Agency Manager

We are looking for an Insurance Agency Manager who will primarily develop, equip and monitor a network of insurance agents as well as drive insurance sales.

Responsibilities:

  • Development of insurance agency plan
  • Recruitment of insurance agents and insurance agency team
  • Development of team to handle insurance agency and its sales and operations
  • Oversee the training, learning and development of insurance agents
  • Oversee the management and monitoring of insurance agents and their performance
  • Development of policies, systems, processes and tools for the company or its agents to be able to: sell, distribute, administer insurance products, as well as provide support to insurance agents, brokers and underwriters on claims management and customer service
  • In charge of development and implementation of sales plan for insurance products
  • Oversee development of insurance products that will be distributed through the company’s insurance agent network
  • In charge of overseeing the development and monitoring of all contracts with insurance brokers, underwriters and agents
  • In-charge of making sure the company is compliant with the authorities and contracts with regard to the sale, distribution and administration of insurance products
  • In charge of monitoring competition and development of strategies to respond to market opportunities and threats
  • Represent the company for any insurance-related meeting or project
  • Development of sales and performance reports of insurance agents and insurance products
  • “Go the extra mile” to make sure the team and insurance agents are satisfied, growing and are performing at their best

Requirements:

  • Solid understanding and experience of insurance products (Life, Non-Life, Variable) and the insurance industry
  • At least 3 years experience in developing and managing a network of insurance agents
  • Proven skills and experience in selling various insurance products (Life, Non-Life, Variable)
  • Excellent communications and interpersonal skills
  • Team player
  • Ability to set, monitor and execute goals for himself/ herself and team
  • Ability to innovate in the development, packaging, sale, marketing and distribution of insurance products
  • Bachelor’s Graduate of a 4-year Business Degree Course (Finance, Management, Marketing, etc.) preferred

The positions listed are up for grabs. If you're interested, please send your resume to hrd@ayannah.com with subject heading "Job Application - <Position>, <Last Name>, <First Name>". Kindly include an introduction/cover letter in your e-mail.

Channel Sales Associate

Responsibilities:

  • Performs business development work by prospecting for, screening, and appointing new trade partner accounts in the assigned geographic coverage or sales channel;
  • Provides account management to existing Trade Partner Accounts nationwide through proper planning, organizing, training, coaching, motivation, supervision, and coordination to adhere to the set standards and achieve monthly sales targets;
  • Adheres to the prescribed limits of the Capex and Opex budgets of the Sales Team to utilize the company’s resources well, exercising prudence, honesty, and integrity beyond reproach at all times;
  • Contributes in formulation and implementation of sales strategies, tactics, plans, and programs, using growing market knowledge, sound business principles, analysis of the competitive landscape, and consultation with Company Personnel and Business Partners to achieve sales objectives;
  • Complies with business policies, procedures, or practices, and recommends improvements;
  • Participates and contributes in the creation of a business process manual for the Company through process mapping in order to establish business continuity and serve as reference for existing employees and new hires;
  • Ensures timely and correct product and merchandising deliveries and payouts of commissions and incentives to Business Partners through efficient coordination with Admin, Logistics, Finance, and Sales Support;
  • Prepares and submits truthful, accurate, complete, and timely reports on assigned accounts whenever required (weekly, monthly, quarterly, and annually), including analysis and recommendations;
  • Performs field work activities to:

- Maintain good relations and rapport with assigned Business Partners

- Monitor the performance and operations of Trade Partner retail shops

- Recruit and train Business Partner Accounts and their Personnel

- Conduct monthly and/or quarterly business reviews with the management of Business Partners

- Assist in formulating, cascading, implementing, and reviewing national and local marketing programs

  • Takes part in the set-up and implementation of effective control systems and procedures to protect the company from fraudulent activities;
  • Ensures that Retail Trade Partner accounts provide the highest quality of customer service through coaching and feedback;
  • Performs various admin-related work, and submits corresponding documents to ensure compliance with office administration like HRD and Finance;
  • Contributes to teamwork and a work environment conducive to the pursuit of work excellence;
  • Ensures the proper use and maintenance of company assets and equipment by doing periodic checkups;
  • Observes established safety and health standard procedures or regulations in carrying out duties and responsibilities; and
  • Performs other job-related duties that may be assigned by superior from time to time

The positions listed are up for grabs. If you're interested, please send your resume to hrd@ayannah.com with subject heading "Job Application - <Position>, <Last Name>, <First Name>". Kindly include an introduction/cover letter in your e-mail.

Channel Sales Manager

This position is mainly responsible for managing the growth & contribution of the sales team to the overall sales target of the Company by identifying, accrediting, engaging, developing and maintaining business partner accounts/relationships from various relevant industries in assigned channel.

Responsibilities:

  • Provides leadership and management to the Sales Team and their Retail Trade Partner accounts nationwide through proper planning, organizing, training, coaching, counseling, motivation, supervision, and coordination in order to adhere to set standards and achieve monthly sales targets.
  • Manages and maximize the budget given to the Sales Team with effectiveness and efficiency in order to utilize well the company’s resources, exercising prudence, honesty and integrity beyond reproach at all times.
  • Formulates sales strategies, tactics, plans and programs, and uses in-dept market knowledge, sound business principles, analysis of the competitive landscape, and consultation with Company Personnel and Business Partners in order to achieve sales objectives of the company.
  • Reviews business policies, procedures, and practices on a regular basis and consequently implements or recommends improvements to introduce industry best practices both for internal or company-wide matters.
  • Participates and contributes in the creation of a business process manual for the Company through process mapping in order to establish business continuity and serve as reference for existing employees and new hires.
  • Ensures timely and correct product and merchandising deliveries and payouts of commissions and incentives to Business Partners through efficient coordination with Admin, Logistics, Finance and Sales Support.
  • Prepares and submits truthful, accurate, complete and timely reports whenever required (weekly, monthly, quarterly and annually) including analysis and recommendations.
  • Identifies future growth development by engaging our partners to find ways in improving business process through improvements to our systems.
  • Build strong relationship with partners:
  • Maintain and enhance good relations and rapport with Business Partners
  • Monitor the performance and operations of Trade Partner retail shops
  • Identifying new channel partners
  • Conduct monthly and/or quarterly business reviews with the management of Business Partners through assisting our partners in improving their business
  • Assist in formulating, cascading, implementing and reviewing national and local marketing programs
  • Ensures that the Sales Force provide the highest quality of customer service through coaching and feedback.
  • Conducts work or job performance evaluations, mentoring of subordinates, and nominating them to attend training in order to help the latter achieve their full potential and improve performance
  • Provide insights from our agents that appeal to both consumers and resellers
  • Contributes to teamwork and a work environment conducive to the pursuit of work excellence
  • Ensures the proper use of company assets and equipment
  • Observes established safety and health standard procedures or regulations in carrying out duties and responsibilities
  • Performs other essential duties that may be assigned by superior from time to time

Requirements:

  • Candidates must be college Graduate; Preferably with Bachelor’s Degree in Business Administration, Marketing, Information Technology, Industrial Engineering, or other related course.
  • At least minimum of 3 years work experience in Sales Distribution/Retail sales/ Key Accounts with a combined work experience of no less than 5 years in industries of consumer goods, pharmaceuticals, telecoms, and technologies.
  • Must have people handling/interaction skills, and supervisory or management experience.
  • Experience in an FMCG industry is an advantage.

Competencies:

  • Technical:


Distribution & Sales Management, Key Accounts, Retail Sales, Business Development, Franchising, Trade Marketing, Business Acumen & Industry Knowledge, Planning & Organizing, Basic Financial Analysis, Resource Management, Negotiation Skills, Business Communication & Presentation Skills, Proficiency in MS Office, Leadership & Coaching, Entrepreneurial Thinking, Analytical & Strategic Thinking, Results Orientation, Decision Making & Accountability, Adaptability & Dependability, Creativity & Innovative, Customer Focus, People & Performance Management, Selling Systems

  • Behavioral:

Team player /ethical and with Integrity, Motivated & Driven

Additional Requirement/s:

Must have a proven track record of developing and effectively implementing sales strategies, business plans, forecasts and budgets, and achieving revenue results

The positions listed are up for grabs. If you're interested, please send your resume to hrd@ayannah.com with subject heading "Job Application - <Position>, <Last Name>, <First Name>". Kindly include an introduction/cover letter in your e-mail.